Terms & Conditions

 

DELIVERY
We deliver to properties within 6 miles of the Deli at 207 Kirkway, Middleton, Manchester, M24 1LW
For larger events and bespoke orders we can deliver anywhere within Greater Manchester - please drop us an email to discuss your requirements. Please use https://www.google.co.uk/maps/ to check the mileage of your delivery address from M24 1LW.
 
Delivery within a 6 mile radius of M24 1LW - £4.95.
For deliveries beyond 6 miles of M24 1LW, please email for a quote. Please note, there may be a minimum spend required.
 
If you are unsure which delivery option you require please email us at info@deli-h.co.uk
 
When delivering your order our drivers will attempt to deliver to the shipping address provided. If nobody is home, they will attempt to deliver to a neighbour, or leave your product in the safest place. We will ensure you are notified if there is an issue.  Please try and make sure your recipient is aware of the delivery. Regretfully, if nobody is able to accept the order and no safe place can be found our driver will not be able to reattempt delivery and your order will be returned to us. You can either then arrange for the order to be collect from Deli H or arrange an alternative delivery slot however you will be charged delivery again.
 
We will endeavour to provide you with a two-hour delivery slot and will always try and accommodate specific time requirements where possible. If you do require your delivery at a specific time we can arrange for a courier however this option will incur a small extra charge. Please email before placing your order if you wish to discuss this option.

STORAGE
For maximum freshness we recommend storage in a refrigerator. All items should be consumed or disposed of within 3 days.

HOW TO ORDER
Ordering with us is simple. Simply fo to 'Order online', select your products, add them to your cart and then proceed to checkout.
It is best to try and place your order as early as possible but we recognise that is not always easy. Ideally we require at least 48 hours to prepare your product but please do not hesitate to contact us if you do require something at short notice and we will always try our very best to accommodate you.

CANCELATIONS & REFUNDS
We cannot offer refunds on your orders but you can change your order to a different date providing you give us 48 hours’ notice. Cancellations made within 48 hours of the collection date cannot be changed. Please email us if you would like your order changing to a different date.

ORDER ENQUIRIES
Please allow 48 hours for us to respond to your emailed order queries. If you have not heard back from us within that time frame please check your SPAM/JUNK folder.

SUSTAINABILITY
We absolutely strive to maintain a sustainable and ethical business model and all of our products and packaging is recyclable.  

SOCIAL MEDIA
Unless a customer specifies otherwise please be aware pictures of your product might be shared across our social media platforms and our website.
 
ALLERGEN INFORMATION
Please advise us of any allergy or special dietary requirements at the time of booking.  Unfortunately we are unable to accommodate any special dietary requirements where there is an allergy to any of the 16 allergens listed below due to any potential cross contamination risks.  
Menu items may contain or come into contact with celery, cereals containing gluten (such as barley and oats), crustaceans, eggs, fish, lupin, milk, molluscs, mustard, peanuts, sesame, soybeans, sulphur dioxide and sulphites (if they are at a concentration of more than ten parts per million) and tree nuts.
 
For more information, please email us at info@deli-h.co.uk